{"id":14421,"date":"2025-05-08T12:28:35","date_gmt":"2025-05-08T10:28:35","guid":{"rendered":"https:\/\/www.doctorgskincare.com\/?page_id=14421"},"modified":"2025-05-08T12:46:05","modified_gmt":"2025-05-08T10:46:05","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.doctorgskincare.com\/it\/faq\/","title":{"rendered":"Faqs"},"content":{"rendered":"
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INFO<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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I prodotti Doctor G. Skincare sono sicuri per pelli sensibili? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Assolutamente! I prodotti Doctor G. sono formulati appositamente per pelli sensibili.<\/b> Vengono sottoposti a test allergologici e sono privi di sostanze chimiche aggressive come petrolati, parabeni, oli minerali, ftalati, derivati del silicone<\/b> e altro. Le nostre formulazioni utilizzano ingredienti puliti ed efficaci con fragranze prive di allergeni per proteggere la tua pelle.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I prodotti Doctor G. Skincare sono realizzati in Italia? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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S\u00ec, tutti i prodotti Doctor G. Skincare sono orgogliosamente 100% Made in Italy<\/b>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I prodotti Doctor G. Skincare sono cruelty-free? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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S\u00ec, siamo totalmente cruelty-free <\/b>e rispettiamo il divieto UE di test sugli animali.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Cos'\u00e8 l\u2019INCI? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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L'INCI ( International Nomenclature of Cosmetic Ingredients <\/b>) \u00e8 il sistema globale per elencare gli ingredienti cosmetici. Trovi l'elenco INCI su ogni confezione o sul nostro sito web.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Come faccio a sapere quali prodotti Doctor G. sono adatti a me? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Consulta ogni pagina prodotto per informazioni dettagliate. Se hai dubbi, contattaci a info@doctorgskincare.com<\/b> per un consiglio personalizzato!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Shipping & Returns<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Quali sono le opzioni di spedizione? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We ship via DHL Express<\/b> for fast and safe delivery. Shipping rates are based on your location. We offer:<\/p>

  • In Italia per ordini superiori a \u20ac100<\/li><\/ul>
    • In Europa per ordini superiori a \u20ac200<\/li><\/ul>
      • In tutto il mondo per ordini superiori a \u20ac300<\/li><\/ul>

        Le spese di spedizione per ordini inferiori sono calcolate automaticamente al checkout.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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        Quanto tempo ci vorr\u00e0 per ricevere il mio ordine? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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        Una volta processato l'ordine, DHL ti invier\u00e0 una mail con i dettagli di tracciamento. I tempi di consegna dipendono dalla tua localit\u00e0:<\/p>

        • 1-2 giorni lavorativi<\/b> in Italia<\/li>
        • 2-3 giorni lavorativi<\/b> in Europa<\/li>
        • 3-4 giorni lavorativi<\/b> per ordini internazionali<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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          Posso tracciare il mio ordine? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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          S\u00ec! Riceverai un\u2019e-mail da DHL<\/b> con un link di tracciamento una volta spedito l'ordine.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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          Cosa devo fare se il mio pacco arriva danneggiato? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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          Se danneggiato, rifiuta la consegna. Se noti il danno dopo averlo accettato, contattaci a shop@doctorgskincare.com<\/b> entro 10 giorni<\/b> e ti assisteremo nel processo di reso. Assicurati di conservare l'imballaggio originale per la verifica.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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          Cosa devo fare se ricevo un prodotto difettoso? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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          Se hai riscontrato un problema con un prodotto, inviaci un\u2019e-mail con una foto del prodotto a shop@doctorgskincare.com<\/b>, e ci occuperemo subito di risolvere la situazione.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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          Come posso restituire un prodotto e cosa fare se l'ho gi\u00e0 usato? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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          Puoi restituire prodotti non aperti entro 28 giorni<\/b> inviando i dettagli del tuo ordine via e-mail a shop@doctorgskincare.com<\/b>. Le spese di spedizione per il reso sono a tuo carico. Purtroppo, per motivi di igiene, non accettiamo resi di prodotti usati, ma ci farebbe piacere ricevere il tuo feedback per aiutarci a migliorare i nostri prodotti.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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          Devo pagare i dazi doganali? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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          Per gli ordini all\u2019interno dell\u2019UE, non ci sono dazi doganali<\/b> (DDP).<\/p>

          Fuori dall'UE, potresti dover pagare dazi o tasse locali<\/b> (DDU), che non sono coperti da Doctor G. Skincare.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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          MyDoctorG - Loyalty Program<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          Come funziona il programma fedelt\u00e0 MyDoctorG? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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          Con MyDoctorG<\/b> guadagni punti ogni volta che acquisti prodotti Doctor G., che puoi usare per ottenere sconti sugli acquisti futuri.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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          Come posso iscrivermi? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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          L'iscrizione \u00e8 gratuita <\/b>! Crea un account sul nostro sito o acquista come ospite. Inizierai a guadagnare punti automaticamente con il primo acquisto.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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          Quanti punti ottengo per ogni acquisto? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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          Guadagni 1 punto per ogni euro<\/b> speso.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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          Come posso usare i miei punti? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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          Puoi usare i punti per sconti (es. 250 punti = \u20ac5 di sconto<\/b>). Puoi usare fino a 1.000<\/b> punti per ogni ordine. I punti non possono essere convertiti in denaro.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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          I miei punti scadono? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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          No, i punti non scadono<\/b> finch\u00e9 il programma \u00e8 attivo.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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          Posso trasferire i miei punti a qualcun altro? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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          No, i tuoi punti non sono trasferibili<\/b>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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          Come posso annullare la mia iscrizione? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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          Puoi annullare l'iscrizione in qualsiasi momento inviandoci un\u2019e-mail a info@doctorgskincare.com<\/b>. Alla cancellazione, tutti i tuoi punti andranno persi.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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          Cosa devo fare se riscontro problemi tecnici? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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          Contatta il nostro servizio clienti a info@doctorgskincare.com<\/b> per assistenza.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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          Dove posso trovare maggiori informazioni su MyDoctorG? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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          Consulta il Regolamento MyDoctorG<\/b> completo sul nostro sito o contatta il servizio clienti per ulteriori informazioni.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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          ALTRO<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          Altre domande? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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          Non esitare a contattare il nostro team di assistenza clienti a info@doctorgskincare.com<\/b>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

          INFO Are Doctor G. Skincare products safe for sensitive skin? Absolutely! Doctor G. products are specially designed for sensitive skin. They undergo extensive allergy testing and are free from harsh chemicals like petrolatum, parabens, mineral oils, phthalates, silicone derivatives, and more. Our formulations focus on clean, effective ingredients with allergen-free fragrances, ensuring your skin is […]<\/p>\n","protected":false},"author":692,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-14421","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFaqs - Doctor G. Skincare. 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