Safe Payments
Faqs
Faqs
INFO
Are Doctor G. Skincare products safe for sensitive skin?
Absolutely! Doctor G. products are specially designed for sensitive skin. They undergo extensive allergy testing and are free from harsh chemicals like petrolatum, parabens, mineral oils, phthalates, silicone derivatives, and more. Our formulations focus on clean, effective ingredients with allergen-free fragrances, ensuring your skin is well taken care of.
Are Doctor G. Skincare products made in Italy?
Yes, all Doctor G. Skincare products are proudly 100% Made in Italy.
Are Doctor G. Skincare products cruelty-free?
Yes, we are fully cruelty-free and comply with the EU’s ban on animal testing.
What is INCI?
INCI is the International Nomenclature of Cosmetic Ingredients, a global system to list product ingredients. You can find the INCI list on each product’s packaging or our website.
How do I know which Doctor G. products are right for me?
Check each product page for detailed benefits and ingredients. Still unsure? Contact our team at info@doctorgskincare.com for personalized advice.
Shipping & Returns
What are the shipping options?
We ship via DHL Express for fast and safe delivery. Shipping rates are based on your location. We offer:
- Free shipping in Italy on orders over €100
- Free shipping in Europe on orders over €200
- Free worldwide shipping on orders over €300
For orders below these amounts, the shipping costs are calculated at checkout.
How long will it take for my order to arrive?
Once your order is processed, DHL will send you a confirmation email with tracking details. Delivery times vary depending on your location:
- 1-2 business days for orders within Italy,
- 2-3 business days for orders within Europe,
- 3-4 business days for international orders.
Can I track my order?
Yes! You will receive an email from DHL with a tracking link once your order has been shipped.
What should I do if my package arrives damaged?
If damaged, please refuse the delivery. If you notice the damage after accepting it, contact us at shop@doctorgskincare.com within 10 days, and we’ll help with the return process. Be sure to keep the original packaging for verification.
What should I do if I receive a defective product?
If you encounter an issue with a product, please send us an email with a photo of the product to shop@doctorgskincare.com, and we will promptly resolve the situation.
How do I return a product, and what if I’ve already used it?
You can return unopened items within 28 days by emailing us your order details at shop@doctorgskincare.com. Return shipping costs are your responsibility. Used items can’t be returned due to hygiene reasons, but we’d love to hear your feedback to help improve our products.
Will I be charged customs duties?
For orders within the EU, no customs fees apply—everything is duty paid (DDP).
For orders outside the EU, your package will be shipped delivery duty unpaid (DDU). This means you may need to pay customs duties or local taxes, which are based on your country’s regulations and aren’t covered by Doctor G. Skincare.
MyDoctorG - Loyalty Program
How does MyDoctorG Loyalty Program work?
With MyDoctorG you earn points every time you purchase Doctor G. Skincare products, which can be used for discounts on future purchases.
How do I sign up?
Joining is free! Just create an account on our website or shop as a guest—you’ll earn points automatically with your first purchase.
How many points do I get per purchase?
You’ll earn 1 point for every euro spent.
How can I use my points?
Use your points for discounts (e.g., 250 points = €5 discount). You can use up to 1,000 points per order. Points can’t be turned into cash.If damaged, please refuse the delivery. If you notice the damage after accepting it, contact us at shop@doctorgskincare.com within 10 days, and we’ll help with the return process. Be sure to keep the original packaging for verification.
Do my points expire?
No, your points never expire as long as the program is active.
Can I transfer my points to someone else?
No, your points are non-transferable.
How can I cancel my membership?
Cancel anytime by emailing us at info@doctorgskincare.com. Upon cancellation, all your points will be lost.
What should I do if I encounter technical issues?
Please contact our customer service at info@doctorgskincare.com for help with any issues.
Where can I find more info about MyDoctorG?
You can check out the full MyDoctorG Terms and Conditions on our website or contact our customer service for further information.
OTHERS
Other questions?
Feel free to reach out to our customer service team at info@doctorgskincare.com.
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